Assistance with Library Technology

Assistance with Library Technology

The Circulation Unit supports users in effectively utilizing self-service technologies and other library-related digital tools to improve access and efficiency.

• Self-Check Stations: Assistance is provided to users in borrowing and returning materials independently using self-service kiosks or scanning devices. Staff help troubleshoot technical issues or guide first-time users.
• Library Account Access: Staff guide users on how to log in to their library accounts via the online portal to renew items, place holds, or view borrowing history.
• Public Access Computers and Search Kiosks: Help is available for locating materials using the online catalog through dedicated search stations and kiosks.
• Printing, Scanning, and Photocopying Services: Circulation staff may assist with using multifunctional devices for printing, scanning, and copying within the library.
• Troubleshooting and Referrals: For technical issues beyond Circulation scope, staff refer users to IT service desk or relevant departments.